Remember, our custom designs take us a bit longer to get shipped out. We will send you a proof to you in Etsy Messages so we can keep everything organized and together with your original order. So please keep an eye on your Etsy or Amazon messages!
Proof Delivery Timeline
• Minimal: messaged within 2 business days
• Partial: messaged within 4 business days
• Mid: messaged within 1 weeks
• Full: within 2 weeks to receive a proof
Please note if you request additional proof changes that haven't been discussed previously, it costs an additional amount since it goes outside of the allotted design time for the level you purchased. Design Time is nonrefundable. So please take time to consider the design you want :)
Circle & Square Worry Free Warranty
What is Covered?
Each item are 100% warranted to be free from defects in material and workmanship at the time of the initial purchase. Your personalization requests are also 100% covered to completely accurate.
Not Covered?
NOTE: We do not cover damage from resulting in natural disasters or accidents, such as fires.
This warranty also does not apply to: fake or counterfeit products, normal wear & tear, defects or damage resulting from (1) any failure to follow the install and care & use instructions, (2) accidents, (3) post-purchase modifications to the product, abuse, misuse, or neglect.
What are the requirements?
Circle & Square reserves the right to require proof of purchase or return of the defective product. At our discretion, we may ask you to verify the defect through other means, such as sending photos of videos of the product.
What will Circle & Square do if the item is covered by warranty?
We will repair or replace your our product, in our sole discretion, at our expense with a comparable product currently being made by us. If there are no comparable products currently being made, we will contact you to discuss options. Replacements do not guarantee color or finish.
How to submit a warranty claim
Please submit a warranty claim by contacting our website chat or help@circleandsquaredecor.com with your order confirmation number.
Additional Information
This warranty is your exclusive warranty and there are no other warranties.
Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.
In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Worry-free Warranty
What is Covered?
Each item are 100% warranted to be free from defects in material and workmanship at the time of the initial purchase. Your personalization requests are also 100% covered to completely accurate.
Not Covered?
NOTE: We do not cover damage from resulting in natural disasters or accidents, such as fires.
This warranty also does not apply to: fake or counterfeit products, normal wear & tear, defects or damage resulting from (1) any failure to follow the install and care & use instructions, (2) accidents, (3) post-purchase modifications to the product, abuse, misuse, or neglect.
What are the requirements?
Circle & Square reserves the right to require proof of purchase or return of the defective product. At our discretion, we may ask you to verify the defect through other means, such as sending photos of videos of the product.
What will Circle & Square do if the item is covered by warranty?
We will repair or replace your our product, in our sole discretion, at our expense with a comparable product currently being made by us. If there are no comparable products currently being made, we will contact you to discuss options. Replacements do not guarantee color or finish.
How to submit a warranty claim
Please submit a warranty claim by contacting our website chat or help@circleandsquaredecor.com with your order confirmation number.
Additional Information
This warranty is your exclusive warranty and there are no other warranties.
Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.
In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Returns & Exchanges
I gladly accept returns and exchanges within 30 days on new, unused items as long as they are not customized, a custom color, or personalized. Keep and use all original packaging. Customers are responsible for return shipping and order processing costs ($25+ usually). If the item is not returned in its original, new condition the customer is responsible for any loss in value. There are no restocking fees for returned items unless you've ordered a premium acrylic size "36x47.5 or 18x47.5 size" , those deluxe sizes have a ninety dollar processing costs and customers are responsible for return shipping.
Order Changes
Please contact me immediately if you have any problems or want changes with your order - I can't promise you'll get to us in time (we're fast!), but we will try our best to accommodate you!
Cancellations
Because of the custom/personalization work we do, we do not accept cancellations. If the item doesn't require any custom/personalization work at all, I can accept cancellations and returns if we haven't started your order.
Conditions of return
Buyers are responsible for return shipping and processing costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping
Processing Time
We ship out in 1-3 business days when all the required custom information is completed by the customer. If the personalized/custom information is missing or has issues - your item will be delayed as we try to contact you. Full custom design orders also take additional time depending on the complexity of the request.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
