Etsy Store Policies
Does the rewards program apply to my Etsy order?Our rewards points apply only to our circleandsquaredecor.com website orders. However, you can still earn loyalty points other ways! We also have a referral program. Apply here
If you are wanting to change anything on an existing order (ie: titles, color, address), contact us immediately. We cannot guarantee you'll catch us in time (we're fast!), but we will try our utmost best to accommodate the requested change.
I wrote a question on my order and it hasn't been answered yet!
As stated in all my item details, you'll need to message me directly to get answers to your questions. When you put questions in personalizations or notes to seller (like expediting an order for example) I don't see the question until we go to design your order, which depending on our workload, takes a couple days. Please message us directly before ordering if you have a question!
What lettering format do you use?
All boards are designed with the same lettering format as pictured (format: all caps, all lowercase, titlecase). The design style is followed unless otherwise requested by writing “use title case, lowercase, uppercase” instructions in your personalization section. This is our policy since a lot of phones/computers autocorrect formatting when customers are ordering.
What customizations are included for free?
The top name of course! And on my designs that have side or bottom sections - you can tell me what you want for those titles. If you are a small business, I can put your logo up at the top for free instead of a family name :) I'm also able to start the calendar on Monday if you'd like, just mention it in the notes to seller! Other design alterations are $25-$100 depending on complexity and time involved. Please note that if you request additional changes that weren't discussed in the original design request that it may go beyond the design threshold and we may need to charge more for our time.
Can chalk markers be used on a dry-erase board or acrylic board?
Yes they work on both! They work on any non-porous surface :) I recommend our chalk pens for all of the products I sell. Chalk pens are similar to dry erase pens, but they show up better (the ink is not translucent like dry erase pens), they don't accidentally erase if your hand brushes over it like dry erase ink would, and they never leave stains when you erase it.
What happens if I didn't fill out the personalization section correctly?
If personalization isn't filled out correctly, it can delay your order. When applicable - if title requests aren't put in, we do what's pictured on the listing (unless kid's names are pictured - in which case we will contact you). If a menu type of title is requested then the days of the week will be put underneath (unless otherwise pictured on our listing). Don't want the days of the week below your menu title? specifically request that.
On acrylics, the color will be what the main listing pictures unless otherwise requested. On framed boards, if number magnets are ordered without a style request - the popular style is sent.
If we have to contact you, you have 24 hrs to answer - otherwise we have to use our best judgment so we can ship out on time.
Do you do collaborations?
We do! Apply for a collab through our application form
My order got cancelled - why?
If we don't receive a response from you, sometimes we have to cancel your order. If there are order notes that need explaining, we need more info on personalizations, you wrote questions on your order, or you're asking for design alterations...we will message you on Etsy and you have 24 hrs to respond unless otherwise stated in our message.
*please note requesting a regular proof and not responding to that message will not result in an order cancellation.
If you've purchased a design alteration/custom design and there isn't a response after I send an alteration proof, everything will be refunded except an amount for our design time. I will save your alteration proof, so that you can contact me and re-order to pick up where we left off.
Where is my order?
If there are order notes that need explaining, we need more info on personalizations, you wrote questions on your order, or you're asking for design alterations...we will message you on Etsy and you have 24 hrs to respond unless otherwise stated in our message.
Please note that for international orders I need your phone number - Fedex requires this. Also - Fedex does not deliver to PO boxes, so if you put a PO box address - we will have also reached out to you.
If you request a proof, you have 24 hrs to respond after the proof is sent so we can abide by Etsy shipping cutoffs. If a response isn't received, we will continue with your order.
What is your return and cancellation policy?
Cancellations - Because of the custom/personalization work we do, we do not accept cancellations. If the item doesn't require any custom/personalization work at all, I can accept cancellations and returns if you didn't order a premium size.
Returns - I can accept returns on new, unused items if there isn't any personalization or customization on the item. Keep and use all original packaging. Customers are responsible for return shipping and order processing costs ($25+ usually). If the item is not returned in its original, new condition in original packaging, the customer is responsible for any loss in value. Our premium acrylic 36x47.5 size has $90 processing costs and customers are responsible for return shipping.
International Orders
Per Etsy policies - the customer is responsible for any applicable duties/import taxes.
